FAQ
CAN I COLOR THIS HAIR?
- You can color or bleach our hair any preference you like. Our Virgin Hair can be bleached to a #27. For bright and vibrant colors, we recommend using hair from our 613 Raw Hair Collection & 613 Virgin Hair Collection for the best results.
- The amount of bundles you need is ultimately your preference. However, this is what we recommend:
- 16-26 inches: 3 Bundles
- 28-30 inches: 4 Bundles
- If you're going to do a long ponytail, we recommend using 3-4 bundles for fullness.
- With proper care and maintenance our hair is guaranteed to last through multiple installments. Our customers generally use their hair for up to 2 years for Virgin and 5 years for Raw.
- Wash the hair once per week gently with a moisturizing sulfate free shampoo in a downward motion with your palms, do not scrub or bunch the hair together.
- Deep condition throughout the hair & rinse with cold water.
- Air dry the hair if possible to keep natural texture. If blow dryer is needed please dry on cool setting.
- Braid curly and/or deep wavy textures or use flexi-rods before bed.
- Use a leave in conditioner/water mix or curling cream to help keep your curls/waves moisturized.
- Using a weave brush comb through the hair in the mornings & in the evening.
- Apply a light amount of hair oil.
- Wrap your hair nightly with a silk scarf or bonnet (doing this helps lock in moisture and eliminates unnecessary shedding/tangling).
Can I make changes to my order ?
- To insure a quick delivery all orders are processed daily, so orders cannot be altered or changed once your payment is complete.
When will my tracking number start to update ?
- After receiving a tracking email. Shipping activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don't see it inside your inbox.
Can an online order be picked up / delivery ?Unfortunately we do not offer pickup, we’re working on a system for drop off-for online orders if within delivery location. Will keep customers updated on the arrangement. see option at checkout. All online orders are processed online & have a processing time of 1-3 days. Online orders are shipped directly from our office or Vendor.